Discover how to improve customer service by automating text message delivery alerts Order statuses are one of the most important aspects of customer service in this eCommerce era. Customers like to know exactly where their purchases are and when they are going to be delivered. Companies that keep them informed…
Read MoreText messaging in business communication has become an essential tool for organisations of all sizes, in all industries. The use of SMS in business communication helps to increase the visibility of information both internally to employees and key stakeholders, and externally to customers, suppliers and prospects. Using a text messaging…
Read MoreAn automated SMS system allows businesses to send data-driven text messages automatically. Texts can be sent on a scheduled basis for a marketing campaign or from a trigger event within another business application, such as when stock levels reach below agreed stock level limits in an ERP system. An automated…
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