Despite developments in technology and social media, SMS is still one of the most reliable and effective ways of getting information across to customers. For some psychological reason, people just don’t seem to ignore text messages as much as they do with email or physical calls. It probably has something…
Read MoreCommunication with customers is key for business, and SMS simply provides another channel to achieve this. Although limited in its size and content length, if done properly, it can be extremely effective. Communication is obviously a two-way process and if you therefore want to use SMS as a channel then…
Read MoreGood service management is essential for businesses to succeed, but keeping on top of all service due dates can be a headache for any organisation. Notifying and alerting customers, engineers and third party providers about service renewals and jobs is quite often a manual process, which is time-consuming and prone…
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