Tag: Inbound SMS.

Using SMS for renewal reminders, claim updates and marketing campaigns can help insurance organisations improve customer service and increase business efficiency. The insurance industry is highly competitive and customers will simply switch to another provider if they have a bad user experience or poor customer service. At the centre of…

Communication with customers is key for business, and SMS simply provides another channel to achieve this. Although limited in its size and content length, if done properly, it can be extremely effective. Communication is obviously a two-way process and if you therefore want to use SMS as a channel then…