Good customer experience is paramount in retail. It’s one of the key areas that will be the difference between successful retailers and those that struggle over the next few years. With online shopping now accounting for almost 20% of retail sales, good communication is critical to this experience. Despite the…
Read MoreSMS provides housing associations and council housing services with a more reliable way of communicating with tenants and suppliers. It’s a sure-fire method of making sure that important information and updates reach their intended recipients, simply due to the fact that people, more often than not, will open a text…
Read MoreDespite developments in technology and social media, SMS is still one of the most reliable and effective ways of getting information across to customers. For some psychological reason, people just don’t seem to ignore text messages as much as they do with email or physical calls. It probably has something…
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