Using SMS for renewal reminders, claim updates and marketing can help insurance organisations improve customer service and increase business efficiency.

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SMS for Insurance Companies

Are you looking for a cost-effective, automated SMS solution for your insurance organisation? Would you like to improve communication with your customers, enhance your marketing strategy or increase efficiency and profits?

ToucanText’s SMS service provides you with everything you need to add SMS capabilities to your existing business systems; whether you need to send bulk SMS, receive inbound text messages from customers, or reply to individual enquiries straight from your inbox.

Text messaging is still a very efficient way of communicating with customers, and quite often the most effective as most people have mobile phones and will usually check and/or respond to a text message quicker than any other form of communication.

The most common text messages that other insurance companies send

Appointment confirmations / reminders
Policy renewals / reminders
Policy numbers / start date
Claim is being processed / approved
Payment due dates
Advice and tips
Tailored promotions / special offers
Short codes on advertising – get an instant quote
Sending one-time passwords
Perform surveys
Internal alerts and notifications

The benefits of automating SMS

Enhance communication
Reduce time-consuming tasks
Free up resources
Improve efficiency
Reduce costs

Customer Success Stories

Here is how ToucanText customers have improved their businesses with our text messaging service.

As a property development company, ToucanText offers a straightforward and reliable SMS solution that has been integrated into multiple areas within our business. This ranges from internal alerts informing staff of HR related matters, as well as external notifications to buyers and agents throughout the buying process. Having tested other SMS providers, this is by far the easiest gateway with the best customer service! We highly recommend ToucanText.

Joe GormleyDirector, Towerview Property Group Ltd.

SMS is an extremely important communication method for us and ToucanText offers the best messaging platform on the market. Before visiting a customers’ site, we send an SMS appointment reminder notification, helping us reduce the number of failed appointments and giving our clients the ability to respond should they no-longer be available. Due to the success of using SMS messages, we have plans to introduce SMS as part of our credit control function.

Chris WillsManaging Director, CWSecurity

Why should you be using ToucanText?

With a wealth of expereince in a multitude of industries, a premium network service and a global outreach, ToucanText was established to help you reach your audience immediately.

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