SMS provides housing associations and council housing services with a more reliable way of communicating with tenants and suppliers.

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SMS for Housing Associations and Council Housing Services

Are you looking for cost-effective SMS services for your housing association or council housing department? Would you like to improve communication with your tenants and third-party suppliers?

ToucanText’s SMS service provides you with everything you need to add SMS capabilities to your existing business systems; whether you need to send bulk SMS, receive inbound text messages from customers, or reply to individual enquiries straight from your inbox.

Text messaging is a very efficient way of communicating with your tenants, and can be easily integrated with your dedicated housing software.

The most common text messages that other housing departments send

Payment communication, such as Universal Credit
Service and repair appointment reminders
Chasing outstanding debt
Automatic arrears notifications when a tenant reaches designated stages
Regular updates about rent changes
Automatic housing benefit entitlement change notification
Anti-social behaviour and complaints
Balance and payment enquiries
Allowing tenants to reschedule appointments
Allowing suppliers to update, cancel or complete a repair order
Conducting surveys
Providing updates about new houses and/or applications

The benefits of SMS for housing

Enhance communication
Reduce time-consuming tasks
Free up resources
Improve efficiency
Reduce costs

Customer Success Stories

Here is how ToucanText customers have improved their businesses with our text messaging service.

As a property development company, ToucanText offers a straightforward and reliable SMS solution that has been integrated into multiple areas within our business. This ranges from internal alerts informing staff of HR related matters, as well as external notifications to buyers and agents throughout the buying process. Having tested other SMS providers, this is by far the easiest gateway with the best customer service! We highly recommend ToucanText.

Joe GormleyDirector, Towerview Property Group Ltd.

SMS is an extremely important communication method for us and ToucanText offers the best messaging platform on the market. Before visiting a customers’ site, we send an SMS appointment reminder notification, helping us reduce the number of failed appointments and giving our clients the ability to respond should they no-longer be available. Due to the success of using SMS messages, we have plans to introduce SMS as part of our credit control function.

Chris WillsManaging Director, CWSecurity

Why should you be using ToucanText?

With a wealth of expereince in a multitude of industries, a premium network service and a global outreach, ToucanText was established to help you reach your audience immediately.

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