SMS for Housing Associations and Council Housing Services
Are you looking for cost-effective SMS services for your housing association or council housing department? Would you like to improve communication with your tenants and third-party suppliers?
ToucanText’s SMS service provides you with everything you need to add SMS capabilities to your existing business systems; whether you need to send bulk SMS, receive inbound text messages from customers, or reply to individual enquiries straight from your inbox.
Text messaging is a very efficient way of communicating with your tenants, and can be easily integrated with your dedicated housing software.
The most common text messages that other housing departments send
Payment communication, such as Universal Credit
Service and repair appointment reminders
Chasing outstanding debt
Automatic arrears notifications when a tenant reaches designated stages
Regular updates about rent changes
Automatic housing benefit entitlement change notification
Anti-social behaviour and complaints
Balance and payment enquiries
Allowing tenants to reschedule appointments
Allowing suppliers to update, cancel or complete a repair order
Conducting surveys
Providing updates about new houses and/or applications
The benefits of SMS for housing
Enhance communication
Reduce time-consuming tasks
Free up resources
Improve efficiency
Reduce costs
